Digital Banking Teller – Customer Experience

M&T Bank Corporation; Hamden (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation is seeking a frontline Customer Service Associate to deliver exceptional service at our Hamden, CT branch. You will assist customers, balance transactions, and guide them to digital self-service options.

The role emphasizes empathy, accuracy, and compliance as you balance tills, log outcomes, and resolve routine issues. Bilingual skills are a plus and the environment values belonging and community focus.

Qualifications

• High school diploma or GED; minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Organizational skills

Internet proficiency

Education

High school diploma or GED

Bilingual (branch needs)

Job description

M&T Bank Corporation is seeking a frontline Customer Service Associate to deliver exceptional service at our Hamden, CT branch. You will assist customers, balance transactions, and guide them to digital self-service options.

The role emphasizes empathy, accuracy, and compliance as you balance tills, log outcomes, and resolve routine issues. Bilingual skills are a plus and the environment values belonging and community focus.