Branch Experience Specialist — Digital & Transactions

M&T Bank; Hamden (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Hamden is seeking a customer service driven associate to support branch operations and balance daily transactions. You will greet customers, demonstrate digital tools, and guide them to self-service options while documenting interactions and maintaining a welcoming environment.

Responsibilities include processing transactions, logging issues, supporting AML/KYC tasks, and coordinating with banking partners to address customer needs. Strong communication and accuracy are essential.

Qualifications

• High school diploma or GED is required.
• Strong customer service and communication skills.
• Baseline data entry and cash handling experience.
• Ability to balance cash and process transactions accurately.
• Proficient with basic internet tools and banking software.

Responsibilities

• Adhere to customer service standards and deliver differentiated experiences.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process transactions accurately following bank policy.
• Log customer complaints and escalate issues to resolution.
• Transition sales opportunities to banking partners.
• Perform branch operational duties (cash orders, vault, ATM, wires).
• Handle account maintenance and AML/KYC related activities.
• Follow compliance/risk controls and support brand values.

Skills

Customer service

Communication

Data entry

Cash handling

Time management

Bilingual

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank in Hamden is seeking a customer service driven associate to support branch operations and balance daily transactions. You will greet customers, demonstrate digital tools, and guide them to self-service options while documenting interactions and maintaining a welcoming environment.

Responsibilities include processing transactions, logging issues, supporting AML/KYC tasks, and coordinating with banking partners to address customer needs. Strong communication and accuracy are essential.