Digital Banking Teller – Branch Customer Experience

M&T Bank; Altoona (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Altoona, PA is seeking a Branch Service Associate to deliver a high-touch customer experience at the counter and in-branch. You will handle transactions, explain digital self-service options, and support lobby flows with a welcoming, accurate service mindset.

This role requires a GED or high school diploma and at least 6 months of customer service, strong verbal communication, and the ability to balance cash while adhering to policy.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience with data entry or cash handling.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Well-organized

Proficient with internet

Education

High school diploma or GED

Job description

M&T Bank in Altoona, PA is seeking a Branch Service Associate to deliver a high-touch customer experience at the counter and in-branch. You will handle transactions, explain digital self-service options, and support lobby flows with a welcoming, accurate service mindset.

This role requires a GED or high school diploma and at least 6 months of customer service, strong verbal communication, and the ability to balance cash while adhering to policy.