Teller: Elevate Branch Experience & Transactions

M&T Bank; State College (Centre County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in State College, PA is seeking a customer service oriented associate to support branch operations and provide a differentiated experience for customers. You will assist with digital demonstrations, handle transactions, and address immediate needs in a fast-paced retail banking environment.

Ideal candidates have a high school diploma (or GED) and at least 6 months of customer service experience, strong verbal and interpersonal skills, and proficiency with internet-enabled technology.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with good time management.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management, meet and greet, address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Own escalated account issues until resolution and log complaints.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in State College, PA is seeking a customer service oriented associate to support branch operations and provide a differentiated experience for customers. You will assist with digital demonstrations, handle transactions, and address immediate needs in a fast-paced retail banking environment.

Ideal candidates have a high school diploma (or GED) and at least 6 months of customer service experience, strong verbal and interpersonal skills, and proficiency with internet-enabled technology.