Digital Banking Teller and Customer Experience

M&T Bank Corporation; Stoufferstown (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Customer Service Associate in Chambersburg, PA to support branch operations and customer interactions. The role emphasizes accurate transaction processing, digital demonstrations, and proactive customer care.

Responsibilities include handling cash and transfers, managing lobby interactions, and escalating issues with a focus on compliance and customer satisfaction. Prior experience in retail banking enhances candidacy.

Qualifications

• Six months of customer service experience required.
• Data entry and/or cash handling experience preferred.
• Proven verbal and interpersonal communication skills.
• Well-organized with strong time management and prioritization.

Responsibilities

• Adhere to established customer service standards and deliver differentiated experiences.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address immediate customer needs.
• Accurately balance and process customer transactions following bank policy.
• Take ownership of escalated account services issues until resolution.
• Log customer complaints accurately in the system.
• Transition sales opportunities to appropriate banking partners.
• Perform branch-related operational tasks (cash, vault, ATM, wire transfers).
• Complete AML/KYC-related activities and uphold compliance controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual (preferred)

Job description

M&T Bank Corporation is seeking a Customer Service Associate in Chambersburg, PA to support branch operations and customer interactions. The role emphasizes accurate transaction processing, digital demonstrations, and proactive customer care.

Responsibilities include handling cash and transfers, managing lobby interactions, and escalating issues with a focus on compliance and customer satisfaction. Prior experience in retail banking enhances candidacy.