Customer Experience Teller: Digital Banking & Service

M&T Bank Corporation; Altoona (PA); On-site; USD 37,000 - 55,000; Full time

Job summary

M&T Bank Altoona is seeking a Customer Service Associate to deliver exceptional branch support. You will balance transactions, resolve routine issues, and guide customers to appropriate banking partners. You will also handle account maintenance and essential branch operations with attention to risk controls.

The role emphasizes empathy, digital fluency, and a strong service mindset within a community-focused bank. Training and career growth are available as part of our retail banking team.

Qualifications

• High school diploma or GED; 6+ months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Altoona is seeking a Customer Service Associate to deliver exceptional branch support. You will balance transactions, resolve routine issues, and guide customers to appropriate banking partners. You will also handle account maintenance and essential branch operations with attention to risk controls.

The role emphasizes empathy, digital fluency, and a strong service mindset within a community-focused bank. Training and career growth are available as part of our retail banking team.