Digital Banking & Customer Experience Teller

M&T Bank; Mifflinburg (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank seeks a Branch Customer Service role in Mifflinburg to deliver exceptional in-branch service, balance and process transactions, and promote digital self-service options. You will greet customers, handle routine inquiries, and support AML/KYC activities in a fast-paced retail banking environment.

Ideal candidates will have a High School diploma or GED, at least 6 months of customer service experience, and strong communication and organizational skills.

Qualifications

• High school diploma or GED required; 6+ months customer service experience preferred.
• Proven verbal communication skills and strong interpersonal abilities.
• Must be well-organized with good time management and prioritization.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process transactions accurately following Bank Policy.
• Educate customers through digital demonstrations and promote self-service options.
• Engage in lobby management and greet customers, addressing immediate needs.
• Log and escalate customer complaints accurately; complete AML/KYC related activities.
• Transition sales opportunities to the appropriate banking partner and support branch operations.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Bilingual preferred

Tools

Internet skills

Job description

M&T Bank seeks a Branch Customer Service role in Mifflinburg to deliver exceptional in-branch service, balance and process transactions, and promote digital self-service options. You will greet customers, handle routine inquiries, and support AML/KYC activities in a fast-paced retail banking environment.

Ideal candidates will have a High School diploma or GED, at least 6 months of customer service experience, and strong communication and organizational skills.