Digital Banking Teller & Customer Experience

M&T Bank Corporation; City of Rochester (NY); Híbrido; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in Rochester, NY is seeking a Branch Customer Service Associate to provide excellent service, balance cash transactions, and resolve routine issues for customers both in person and digitally.

You will follow bank policies, log complaints, and support sales handoffs to banking partners while maintaining accuracy and compliance. Candidates need a high school diploma and at least 6 months of customer service experience.

Formación

• High school diploma or equivalent (GED) required.
• 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills; able to deliver exceptional customer service.

Responsabilidades

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process customer transactions accurately and efficiently.
• Log customer complaints and transition sales opportunities to banking partners.

Conocimientos

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Internet proficiency

Educación

High school diploma or equivalent

Herramientas

Cash handling systems

Descripción del empleo

M&T Bank Corporation in Rochester, NY is seeking a Branch Customer Service Associate to provide excellent service, balance cash transactions, and resolve routine issues for customers both in person and digitally.

You will follow bank policies, log complaints, and support sales handoffs to banking partners while maintaining accuracy and compliance. Candidates need a high school diploma and at least 6 months of customer service experience.