Digital Banking Teller – Customer Experience Pro

M&T Bank Corporation

Williamsport (Lycoming County)

On-site

USD 25,000 - 36,000

Full time

8 days ago

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Job summary

M&T Bank Corporation is seeking a branch associate located in Williamsport, PA. The role emphasizes delivering a differentiated customer experience, handling cash, and resolving routine inquiries with a strong focus on compliance and risk controls.

Responsibilities include daily branch operations, transaction processing, and escalation management while promoting the bank’s brand and values. Requires high school diploma or GED and 6 months of customer service experience.

Qualifications

High school diploma or GED required.
Excellent verbal communication and interpersonal abilities.
Proven ability to deliver exceptional customer service.
Strong time management and prioritization skills.
Proficient with internet-based tools and technology.

Responsibilities

Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
Balance and process customer transactions accurately following bank policy.
Own escalated account services issues until resolution and log complaints in the system.
Complete branch operations such as cash ordering, vault, ATM, and wire transfers.
Perform AML/KYC related activities and comply with risk controls and regulatory requirements.