eBanking Call Center Specialist

RemX | The Workforce Experts; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

RemX | The Workforce Experts seeks an eBanking Call Center Specialist to support customers with online and mobile banking while delivering a best-in-class experience. The role operates within the Customer Care Center with flexible shifts; Monday–Friday and Saturday hours apply.

You will guide customers through online banking, resolve issues, and document activities to ensure service excellence. The ideal candidate has 2+ years in a call center or 1 year in banking, solid computer skills, and

Qualifications

• 2+ years in a call center or 1 year in customer care or retail banking.
• At least 1 year computer experience including Word and Excel.
• Strong verbal and written communication; problem-solving and multitasking abilities.
• Retail banking and call center experience preferred.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with online banking, mobile banking, account access, and digital banking services.
• Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and account activity.
• Navigate multiple systems and applications simultaneously to research and resolve concerns.
• Meet established quality, service, and productivity standards.

Skills

Call Center

Customer Service

Verbal Communication

Written Communication

Multitasking

Adaptability

Tools

MS Word

MS Excel

Job description

Are you passionate about helping customers and delivering exceptional service? We are seeking an experienced eBanking Call Center Specialist to support customers with online and mobile banking services while providing a best-in-class customer experience.

Schedule

Customer Care Center operating hours:

• Monday - Friday: 7:00 AM - 7:00 PM CST
• Saturday: 7:00 AM - 4:00 PM CST

Candidates must be flexible to work assigned shifts within these hours.

Responsibilities

• Handle inbound customer inquiries in a professional and efficient manner.
• Assist customers with online banking, mobile banking, account access, and digital banking services.
• Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and account activity.
• Navigate multiple systems and applications simultaneously to research and resolve concerns.
• Meet established quality, service, and productivity standards.

Qualifications

• Minimum 2 years of experience in a call center, retail, or other high-touch customer service environment OR 1 year of experience in a customer care or retail banking environment.
• Minimum 1 year of computer experience, including Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Ability to learn new systems and processes quickly.
• Retail banking and call center experience preferred.