Digital Banking Support Specialist

MCBank; Bayou Vista (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

MC Bank is seeking a Digital Support Specialist to handle customer calls, address inquiries, and support electronic and mobile banking services. The role emphasizes clear communication, patient assistance, and documenting every interaction.

You will assist with debit cards, fraud detection, and future electronic service implementations while maintaining accurate records and collaborating with internal teams.

Qualifications

• High school diploma or equivalent required.
• Banking experience preferred but not required.
• Strong communication and active listening skills are essential.

Responsibilities

• Answer inbound and outbound calls, address questions or concerns.
• De-escalate dissatisfied customers with patient assistance.
• Guide callers through troubleshooting and using electronic banking services.
• Assist with debit cards, fraud detection, and related services.
• Maintain logs and process documents for department records.
• Coordinate with vendors as needed to resolve issues.

Skills

Strong communication

Active listening

Interpersonal skills

Empathy

Time management

Adaptability

Phone skills

Troubleshooting

Computer literacy

Product knowledge

Customer service experience

Education

High school diploma

Tools

eFax

CRM systems

Job description

MC Bank is seeking a Digital Support Specialist to handle customer calls, address inquiries, and support electronic and mobile banking services. The role emphasizes clear communication, patient assistance, and documenting every interaction.

You will assist with debit cards, fraud detection, and future electronic service implementations while maintaining accurate records and collaborating with internal teams.