Digital Banking Support & Innovation Analyst

City Bank; Lubbock (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

City Bank is seeking a Digital Banking Analyst to support daily operations of its digital banking suite, including online and mobile banking, debit cards, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This role emphasizes teamwork, a strong customer focus, and alignment with the bank's mission.

A passion for fintech and continuous learning is desired. The Analyst will handle tickets, respond to inquiries, and help ensure secure handling of customer

Responsibilities

• Consistently demonstrates the City Bank Promises and complies with all policies and regulations
• Represent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate service
• Maintain a clean work area as well as a professional appearance
• Prepare tickets as assigned to adjust for product income and expense
• Respond to support emails, calls, and online messages received from internal and external customers
• Act quickly on time-sensitive requests
• Establish, prepare, and store customer information in a secure manner to comply with Information Security policy
• Familiarity and comfort using smartphone and tablets of any brand
• Participate in development opportunities as assigned by the manager
• Perform duties as assigned by manager

Job description

City Bank is seeking a Digital Banking Analyst to support daily operations of its digital banking suite, including online and mobile banking, debit cards, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This role emphasizes teamwork, a strong customer focus, and alignment with the bank's mission.

A passion for fintech and continuous learning is desired. The Analyst will handle tickets, respond to inquiries, and help ensure secure handling of customer