Digital Banking Support Specialist

Coca-Cola Beverages Northeast; Town of Canton (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Customer Care Specialist to answer incoming bank calls, provide technical support for Digital Banking, and assist branches with basic deposit and loan questions.

You will document call details in Synapsys, respond to customer inquiries, and ensure compliance with banking regulations and internal controls. This role offers comprehensive benefits and opportunities for advancement.

Qualifications

• Proficient PC skills including typing.
• Ability to learn and utilize software for Digital banking.
• Excellent verbal and written communication skills.
• Attention to detail and patient under pressure.

Responsibilities

• Provide assistance and technical support to customers via the help desk.
• Answer general customer questions about bank products and services.
• Follow Digital Banking procedures to complete Regulation E claims and inquiries; close/reorder when needed.
• Enter information from each call in Synapsys; document interactions.
• May assist with branch requests, emails, reconciliation and clerical duties.
• Maintain compliance with applicable laws, policies, and training requirements.

Skills

Typing

Learning software

Verbal & written communication

Detail orientation

Education

High School Diploma or equivalent

Tools

Synapsys

Job description

Community Bank, N.A. is seeking a Customer Care Specialist to answer incoming bank calls, provide technical support for Digital Banking, and assist branches with basic deposit and loan questions.

You will document call details in Synapsys, respond to customer inquiries, and ensure compliance with banking regulations and internal controls. This role offers comprehensive benefits and opportunities for advancement.