Digital Banking Analyst

City Bank; Idalou (TX); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

City Bank in Idalou, TX is seeking a Digital Banking Analyst to support our digital banking suite day-to-day. The role covers debit cards, online and mobile banking, gift cards, bill pay, voice banking, ATMs, digital wallets and related fintech solutions.

You'll work in a fast-paced team, maintain strong customer focus, process support tickets, respond to inquiries, and help ensure information security in handling client data while learning new technologies and improving product knowledge.

Mansioni

• Respond to support emails, calls, and online messages from internal and external customers
• Prepare tickets to adjust product income and expense
• Establish, prepare, and store customer information securely per Information Security policy
• Participate in development opportunities and learn new fintech solutions

Descrizione del lavoro

The position of Digital Banking Analyst will be responsible for the daily support of the digital banking suite of products. This individual will be asked to learn all aspects of the different technology solutions we offer including but not limited to debit cards, online & mobile banking, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement. This individual will have a passion for working in the fintech space and have a desire to continually be learning new things.Essential DutiesConsistently demonstrates the City Bank Promises and complies with all policies and regulationsRepresent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate serviceMaintain a clean work area as well as a professional appearancePrepare tickets as assigned to adjust for product income and expenseRespond to support emails, calls, and online messages received from internal and external customersAct quickly on time-sensitive requestsEstablish, prepare, and store customer information in a secure manner to comply with Information Security policyFamiliarity and comfort using smartphone and tablets of any brandParticipate in development opportunities as assigned by the managerPerform duties as assigned by managerEqual Opportunity Employer/Veterans/Disabled