IT Support Intern — Digital Banking Helpdesk

City Bank; Idalou (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

City Bank IT Intern delivers exceptional customer service to employees requesting digital and technology assistance via phone, tickets, and email. The intern assists with password resets, answers how-to questions and resolves cases related to hardware/software issues as first call resolutions.

The intern will also support the daily operations of the digital banking suite of products. This role offers cross-training with fellow team members to strengthen technical, analytical, and professional

Qualifications

• Experience in customer service or IT support preferred.

Responsibilities

• Assist with password resets and answer how-to questions.
• Resolve hardware/software issues as first call resolutions.
• Provide daily support for the digital banking suite.
• Collaborate with team members to strengthen technical and analytical skills.

Skills

Customer service

Teamwork

Technical support

Communication

Job description

City Bank IT Intern delivers exceptional customer service to employees requesting digital and technology assistance via phone, tickets, and email. The intern assists with password resets, answers how-to questions and resolves cases related to hardware/software issues as first call resolutions.

The intern will also support the daily operations of the digital banking suite of products. This role offers cross-training with fellow team members to strengthen technical, analytical, and professional