Digital Banking Experience & Operations Specialist

LEADER BANK; Arlington (MA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k plan with match

Paid holidays and time off

Job summary

Leader Bank seeks a Digital Banking Operations Specialist to support onboarding, funding, and ongoing digital services. You will perform risk reviews, assist with payments and card servicing, and help maintain regulatory compliance while delivering exceptional client experiences.

The role emphasizes attention to detail, strong organizational skills, and the ability to work independently in a fast-paced environment to support evolving digital banking initiatives.

Qualifications

• Demonstrated attention to detail in banking or financial operations.
• Strong organizational skills with the ability to manage multiple tasks concurrently.
• Excellent communication, both verbal and written, with clients and colleagues.
• Ability to learn and adapt to new digital banking tools and processes.

Responsibilities

• Manage digital account opening, onboarding, and funding activities in line with policies.
• Perform due diligence and risk reviews (CIP, KYC, OFAC, identity verification, fraud monitoring).
• Support digital banking products and services (transfers, payments, card servicing, disputes).
• Administer deposit servicing functions (account maintenance, check orders, brokered CDs, beneficiary updates).
• Deliver exceptional client service by addressing inquiries and coordinating with internal/third-party partners.
• Participate in testing, process improvements, and product enhancements for digital banking.
• Maintain regulatory compliance and internal controls across operations.

Skills

Attention to detail

Organizational skills

Multitasking

Client-focused communication

Tools

Microsoft Office

Job description

Leader Bank seeks a Digital Banking Operations Specialist to support onboarding, funding, and ongoing digital services. You will perform risk reviews, assist with payments and card servicing, and help maintain regulatory compliance while delivering exceptional client experiences.

The role emphasizes attention to detail, strong organizational skills, and the ability to work independently in a fast-paced environment to support evolving digital banking initiatives.