Digital Banking Strategy & Analytics Analyst

Fremont-Bank; Livermore (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

ESOP

401(k) with employer match

Paid holidays & vacation

On-site gym

Job summary

Fremont Bank seeks a Digital Banking Business Analyst to bridge business units, digital banking stakeholders, and IT, driving optimization of online and mobile banking platforms. You will translate business needs into functional requirements, support implementations, and monitor performance to enhance customer experience.

You will collaborate with Compliance, Operations, IT, and Retail Banking to ensure regulatory alignment and successful delivery of enhancements, upgrades, and new services

Qualifications

• Bachelor's degree or four years equivalent work experience.
• Proven experience with spreadsheet tools for analyses and reporting.
• Proven experience with productivity tools to document and maintain operational policies and procedures and detailed process flows.
• Minimum five years’ experience in financial services or equivalent, including online and mobile banking
• Basic technical understanding of interconnected delivery channels, such as online and mobile banking, core host systems
• Strong analysis, document creation and presentation skills using productivity tools equivalent to Word, Powerpoint and Excel. Strong research, analytical, planning and organizational skills
• Ability to make objective observations, examinations, evaluations and recommendations

Responsibilities

• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements.
• Translate business needs into detailed functional requirements and process documentation.
• Facilitate meetings with stakeholders to identify opportunities, define project scope, and establish business objectives.
• Conduct gap analyses and recommend solutions to improve digital banking processes and customer experience.
• Create workflow diagrams, business requirements documents, user stories, and process maps.
• Support digital banking platforms including online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services.
• Research and troubleshoot system issues, coordinating resolution efforts with vendors and internal technology teams.
• Monitor system functionality and identify opportunities for process improvement and automation.
• Assist with system upgrades, releases, and implementation of new products and services.
• Evaluate current processes and recommend enhancements that improve operational efficiency and customer satisfaction.
• Participate in digital banking and technology-related projects from planning through implementation.
• Coordinate testing activities, including User Acceptance Testing (UAT), system validation, and defect resolution.
• Develop project documentation, implementation plans, and communication materials.
• Monitor project milestones and provide status updates to management and stakeholders.
• Support change management efforts associated with new systems and enhancements.
• Analyze operational and customer data to identify trends, issues, and opportunities.
• Develop reports, dashboards, and metrics related to digital banking adoption, utilization, and performance.
• Track key performance indicators and recommend action plans based on findings.
• Assist management with business case development and cost-benefit analyses.
• Ensure digital banking processes comply with applicable regulatory requirements, Bank policies, and industry standards.
• Identify operational risks and recommend appropriate controls.
• Support audit requests, examinations, and compliance reviews.
• Assist with the development and maintenance of procedures, controls, and documentation.
• Develop process documentation, user guides, and training materials.
• Provide support and guidance to associates regarding digital banking systems and processes.
• Assist in communicating system changes, enhancements, and operational impacts to stakeholders.

Skills

Spreadsheet analysis

Productivity tools

Experience in financial services

Delivery channels understanding

Analysis & documentation

Analytical judgement

Online & mobile banking experience

Education

Bachelor's degree or four years equivalent work experience

Job description

Fremont Bank seeks a Digital Banking Business Analyst to bridge business units, digital banking stakeholders, and IT, driving optimization of online and mobile banking platforms. You will translate business needs into functional requirements, support implementations, and monitor performance to enhance customer experience.

You will collaborate with Compliance, Operations, IT, and Retail Banking to ensure regulatory alignment and successful delivery of enhancements, upgrades, and new services