Digital Banking Analyst

City Bank; Lubbock (TX); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

City Bank is seeking a Digital Banking Analyst to support daily operations of its digital banking suite, including online and mobile banking, debit cards, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This role emphasizes teamwork, a strong customer focus, and alignment with the bank's mission.

A passion for fintech and continuous learning is desired. The Analyst will handle tickets, respond to inquiries, and help ensure secure handling of customer

Responsabilités

• Consistently demonstrates the City Bank Promises and complies with all policies and regulations
• Represent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate service
• Maintain a clean work area as well as a professional appearance
• Prepare tickets as assigned to adjust for product income and expense
• Respond to support emails, calls, and online messages received from internal and external customers
• Act quickly on time-sensitive requests
• Establish, prepare, and store customer information in a secure manner to comply with Information Security policy
• Familiarity and comfort using smartphone and tablets of any brand
• Participate in development opportunities as assigned by the manager
• Perform duties as assigned by manager

Description du poste

The position of Digital Banking Analyst will be responsible for the daily support of the digital banking suite of products. This individual will be asked to learn all aspects of the different technology solutions we offer including but not limited to debit cards, online & mobile banking, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement. This individual will have a passion for working in the fintech space and have a desire to continually be learning new things.

Essential Duties

1. Consistently demonstrates the City Bank Promises and complies with all policies and regulations
2. Represent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate service
3. Maintain a clean work area as well as a professional appearance
4. Prepare tickets as assigned to adjust for product income and expense
5. Respond to support emails, calls, and online messages received from internal and external customers
6. Act quickly on time-sensitive requests
7. Establish, prepare, and store customer information in a secure manner to comply with Information Security policy
8. Familiarity and comfort using smartphone and tablets of any brand
9. Participate in development opportunities as assigned by the manager
10. Perform duties as assigned by manager

Equal Opportunity Employer/Veterans/Disabled