Digital Banking Support & Solutions Specialist

American State Bank; Le Mars (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Competitive compensation

Flexible work hours

Paid vacation & sick leave

Paid holidays

Paid maternity & parental leave

401(k) with matching contribution

Apparel reimbursement

Job summary

American State Bank is seeking a front-line specialist for our digital branch to provide technical support for digital banking products and services. You will collaborate with customers and staff to promote features, assist with end-user training, and support special projects under the VP of Operations.

This role emphasizes service quality, problem resolution, and relationship building. Key duties include supporting ACH and electronic payments, bill pay, transfers, and other digital tools, while

Qualifications

• Associate’s degree or two years of related experience or training.
• Stellar customer service through verbal and written communication.
• Ability to multitask and manage multiple projects daily.
• Self-motivated and able to work independently or with others.
• Proficiency with computers and basic technical skills.
• Banking experience preferred

Responsibilities

• Provide technical support to customers on bank products and services.
• Assist in training end users and promoting features and benefits.
• Support digital banking projects and system conversions.
• Support online business services including ACH and electronic payments.
• Resolve issues for business and consumer customers via multiple channels
• Develop customer-centric solutions and assist in customer development
• Promote and sell deposit, payment, and digital banking services

Skills

Customer service

Multitasking

Communication skills

自主性

Education

Associate’s degree

Two-year related experience

Tools

Online banking systems

Job description

American State Bank is seeking a front-line specialist for our digital branch to provide technical support for digital banking products and services. You will collaborate with customers and staff to promote features, assist with end-user training, and support special projects under the VP of Operations.

This role emphasizes service quality, problem resolution, and relationship building. Key duties include supporting ACH and electronic payments, bill pay, transfers, and other digital tools, while