Digital Banking Guide & Community Host

Capital One National Association; Tukwila (WA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Education Assistance

Matching 401(k) contribution

Paid Parental Leave

Mental Health support

Backup Child or Elder Care

Threads line

Job summary

Capital One Café Ambassador at Westfield Southcenter in Tukwila, WA invites you to be the face of our mission to change banking for good. You’ll move through the café as a high-end service specialist, guiding guests in digital banking and connecting with the community instead of taking traditional teller routes.

This role emphasizes a brand-driven, non-sales approach, with events, support for financial health, and a collaborative, inclusive culture.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred.
• 2+ years of banking or retail experience preferred.

Responsibilities

• Engage guests in a high-energy, community-focused environment.
• Share Capital One’s product value through conversations.
• Guide customers through digital tools and troubleshoot tech issues.
• Host local events to promote financial health.
• Advocate for customers and resolve issues with compliance.
• Maintain an inclusive, flexible workplace and collaborate with team.

Skills

Retail or Customer Service

Communication skills

G-Suite

Team player

Adaptability

Education

High School Diploma

Associate degree

Tools

G-Suite

Job description

Capital One Café Ambassador at Westfield Southcenter in Tukwila, WA invites you to be the face of our mission to change banking for good. You’ll move through the café as a high-end service specialist, guiding guests in digital banking and connecting with the community instead of taking traditional teller routes.

This role emphasizes a brand-driven, non-sales approach, with events, support for financial health, and a collaborative, inclusive culture.