Digital Banking Guide & Community Advocate

Capital One National Association; Boston (MA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V


Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads line – custom beverage

Job summary

Capital One National Association in Boston, MA seeks a Café Ambassador to bridge digital banking with face-to-face service in a vibrant community hub. You’ll move through the Café as a high-end service specialist, guiding guests through digital tools and Capital One’s programs to build a connected community.

The role emphasizes connection, compliance, and a culture carrier mindset, with an inclusive environment and opportunities for growth within Capital One.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment as a community space and cafe, not a barista.
• Serve as a Brand Advocate: discuss Capital One products through conversation, without sales quotas.
• Simplify the Complex: guide customers through the digital ecosystem and mobile tools.
• Facilitate Purposeful Impact: host local events to promote financial health and community partnerships.
• Advocate & Problem-Solve: address customer issues with compliant resolution and de-escalation as needed.

Skills

Customer Service

Retail Experience

Communication Skills

Education

High School Diploma/GED

Associate’s degree

Tools

G-Suite

Job description

Capital One National Association in Boston, MA seeks a Café Ambassador to bridge digital banking with face-to-face service in a vibrant community hub. You’ll move through the Café as a high-end service specialist, guiding guests through digital tools and Capital One’s programs to build a connected community.

The role emphasizes connection, compliance, and a culture carrier mindset, with an inclusive environment and opportunities for growth within Capital One.