Cafe Ambassador: Digital Banking Guide & Community Builder

Capital One Group; Bellevue, Northern (WA, KY); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Education assistance

Parental leave

Mental health support

Care/backup support

Job summary

Capital One is seeking a Café Ambassador in Bellevue to act as the face of our mission, guiding guests through digital banking while fostering a vibrant community hub. You will engage with guests in a high-energy environment, promote Capital One products through conversation, and support the overall guest experience with a focus on service, not sales.

The role emphasizes helping customers navigate mobile tools, resolving issues, and hosting local events that promote financial health within an

Qualifications

• High School Diploma or GED or equivalent.
• At least 1 year in Retail, Sales, or Customer Service.
• Preferred: Banking experience and 2+ years in customer-facing roles.

Responsibilities

• Engage guests in a high-energy community Café.
• Share Capital One value as a Brand Advocate.
• Guide customers through the digital banking ecosystem.
• Host and support local community events.
• Advocate for customers and resolve issues with compliance.
• Foster an inclusive, flexible, and attentive team environment.
• Stay mobile and active across the Café throughout the day.

Skills

Customer service

Communication

Problem solving

Tech troubleshooting

Education

High School Diploma or GED

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador in Bellevue to act as the face of our mission, guiding guests through digital banking while fostering a vibrant community hub. You will engage with guests in a high-energy environment, promote Capital One products through conversation, and support the overall guest experience with a focus on service, not sales.

The role emphasizes helping customers navigate mobile tools, resolving issues, and hosting local events that promote financial health within an