Café Ambassador & Digital Banking Guide

Socket.dev; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Day 1 health coverage

Paid Time Off

Education Assistance

Matching 401(k)

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads merchandise allowance

Custom beverage while working

Job summary

Capital One is seeking a Café Ambassador for the Westfield Topanga location. You will be the face of the brand, bridging digital banking with human connection in a vibrant community hub.

As a high-energy service specialist, you’ll guide guests through our digital ecosystem, host local events, and promote financial health while maintaining compliance and customer focus. This role operates on-site in a café environment.

Qualifications

• Be a natural connector who engages with guests in a high-energy environment.
• Share Capital One’s product value through genuine conversation, not hard sales.
• Guide customers through digital banking tools and troubleshooting.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in line with compliance.

Responsibilities

• Be a natural connector engaging guests in a high-energy environment.
• Serve as a brand advocate through authentic conversations about Capital One’s products and services.
• Guide customers through Capital One’s digital ecosystem and mobile tools.
• Host and support local events to promote financial health and community impact.
• Advocate for customers, resolve issues, and de-escalate when needed within compliance.

Skills

Natural connector

Brand advocacy

Digital literacy

Event support

Customer service

Job description

Capital One is seeking a Café Ambassador for the Westfield Topanga location. You will be the face of the brand, bridging digital banking with human connection in a vibrant community hub.

As a high-energy service specialist, you’ll guide guests through our digital ecosystem, host local events, and promote financial health while maintaining compliance and customer focus. This role operates on-site in a café environment.