Community Banking Guide & Brand Advocate

Capital One Group; Bellevue (WA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical & Dental coverage

Vision & Prescriptions

Flexible Spending Accounts (FSA)

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads line benefits

Team beverage

Job summary

Capital One is hiring a Café Ambassador in Bellevue, WA. You will be the friendly face bridging digital banking with in-person community support, guiding guests through mobile tools and non-transactional conversations.

The role emphasizes customer experience over sales, with flexible hours, a dynamic environment, and opportunities to host local events that promote financial health within Capital One's mission.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Preferred: Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Responsibilities

• Be a Natural Connector—engage with guests in a high-energy environment.
• Serve as a Brand Advocate—share Capital One products through conversation, not transactions.
• Guide customers through the digital ecosystem and mobile tools.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in line with compliance.
• Foster an inclusive, adaptable culture and stay engaged across the cafe.

Skills

Customer service

Communication skills

Flexibility

Team player

Education

High School Diploma or GED

Tools

G-Suite

Job description

Capital One is hiring a Café Ambassador in Bellevue, WA. You will be the friendly face bridging digital banking with in-person community support, guiding guests through mobile tools and non-transactional conversations.

The role emphasizes customer experience over sales, with flexible hours, a dynamic environment, and opportunities to host local events that promote financial health within Capital One's mission.