Digital Banking Guide & Community Connector

Capital One; Denver (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V…

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Custom beverage while working

And much more!

Job summary

Capital One is seeking a Café Ambassador for Union Station LoDo in Denver. You will be the face of the mission to change banking for good, guiding guests through digital tools and creating a welcoming community hub. This on-site role emphasizes service over sales and hosts events to promote financial health.

You will move throughout the cafe, engage with guests, and advocate for Capital One products through conversation while supporting a high-energy environment and community connections.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree.
• 2+ years of banking experience.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector by proactively engaging guests in a high-energy community space (not a barista).
• Serve as a Brand Advocate, focusing on conversations about Capital One products rather than sales quotas.
• Guide customers through our digital ecosystem and mobile tools.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in line with compliance.
• Foster an inclusive, team-oriented culture and stay adaptable.
• Move throughout the Café to connect with the community and support guest flow.

Skills

Customer service

Retail experience

Communication skills

G-Suite

Banking experience

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador for Union Station LoDo in Denver. You will be the face of the mission to change banking for good, guiding guests through digital tools and creating a welcoming community hub. This on-site role emphasizes service over sales and hosts events to promote financial health.

You will move throughout the cafe, engage with guests, and advocate for Capital One products through conversation while supporting a high-energy environment and community connections.