Community Banking Guide & Digital Concierge

Capital One Group; Denver (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions coverage

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid time off

Education Assistance

401(k) matching

Parental leave

Mental Health support

Back-up care

Threads apparel

Custom beverage

Job summary

Capital One is seeking a Cafe Ambassador in Denver to be the face of our mission—connecting guests with digital banking tools while delivering high‑touch service in a vibrant cafe setting.

As part of a dynamic team, you’ll host local events, guide customers through mobile platforms, and advocate for customers while ensuring compliant issue resolution. This role emphasizes connection over quotas and a welcoming community culture.

Qualifications

• High School Diploma, GED, or Equivalent.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate's degree preferred.
• 2+ years of banking experience preferred.

Responsibilities

• Engage with guests in a high-energy community space.
• Share Capital One’s value through genuine conversation, not transactions.
• Guide guests through digital tools and troubleshoot tech issues.
• Host and support local events to promote financial health.
• Advocate for customers and resolve issues in line with compliance.
• Foster an inclusive, welcoming environment and collaborate with the team.

Skills

Customer service

Retail experience

Communication skills

G-Suite

Education

Associate's degree

Tools

CRM software

Job description

Capital One is seeking a Cafe Ambassador in Denver to be the face of our mission—connecting guests with digital banking tools while delivering high‑touch service in a vibrant cafe setting.

As part of a dynamic team, you’ll host local events, guide customers through mobile platforms, and advocate for customers while ensuring compliant issue resolution. This role emphasizes connection over quotas and a welcoming community culture.