Community Banking Guide & Brand Advocate

Capital One Careers; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision and Rx

Flexible Spending Accounts

Life and disability insurance

Paid time off

Education assistance

Matching 401(k) up to 7.5%

Parental leave

Mental health support

Backup child or elder care

Custom Threads beverage

Job summary

Capital One in NYC is seeking a Café Ambassador to energize our community-facing cafés. You’ll be the face of our mission to change banking for good, guiding guests through our digital tools and services while avoiding traditional teller work.

You’ll build connections in a high-energy, modern hub, support local events, and promote Capital One products through conversation, not sales quotas. The role emphasizes inclusivity, adaptability, and a hands-on presence in the cafe environment.

Qualifications

• Minimum 1 year of Retail, Sales or Customer Service experience.
• Excellent written and verbal communication.
• Ability to adapt to changing schedules and environments.
• Comfort with using digital tools to assist customers.

Responsibilities

• Engage guests in a high-energy environment as a community hub custodian.
• Promote Capital One products through conversation, not hard selling.
• Guide customers through digital banking tools and troubleshoot issues.
• Host and support local events to promote financial health.
• Maintain compliance and help de-escalate customer concerns.
• Foster an inclusive, collaborative cafe culture and stay agile.

Skills

Retail experience

Customer service

Communication skills

Education

High School Diploma

Associate degree

Tools

G-Suite

Job description

Capital One in NYC is seeking a Café Ambassador to energize our community-facing cafés. You’ll be the face of our mission to change banking for good, guiding guests through our digital tools and services while avoiding traditional teller work.

You’ll build connections in a high-energy, modern hub, support local events, and promote Capital One products through conversation, not sales quotas. The role emphasizes inclusivity, adaptability, and a hands-on presence in the cafe environment.