Digital Banking Guide and Community Host

Capital One; Portland (OR); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) Matching

Parental Leave

Mental Health support

Backup Child/Elder Care

Threads beverage perk

Job summary

Capital One in Portland, OR is seeking a Café Ambassador to be the face of our mission to bring digital banking to life within a vibrant community hub. You’ll move through the café, guiding guests through our digital ecosystem and services while delivering high-energy, human-centered support.

You’ll engage with customers as a brand advocate, de‑escalate issues when needed, and help host local events that promote financial health. Flexible schedule and inclusive culture are offered.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Proficient in G-Suite.

Responsibilities

• Engage guests in a high-energy environment as a banking guide, not a barista.
• Share the value of Capital One products through genuine conversation, without high-pressure sales.
• Guide customers through our digital ecosystem and help them master mobile tools and troubleshooting.
• Host and support local events that promote financial health within Capital One programs.
• Advocate for customers, resolve issues, and de-escalate where needed in alignment with compliance.
• Foster an inclusive, attentive team environment and stay flexible to change.
• Move through the Café to connect with the community and support guest flow.

Skills

Customer service

Retail experience

Communication skills

Adaptability

Education

High school diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Portland, OR is seeking a Café Ambassador to be the face of our mission to bring digital banking to life within a vibrant community hub. You’ll move through the café, guiding guests through our digital ecosystem and services while delivering high-energy, human-centered support.

You’ll engage with customers as a brand advocate, de‑escalate issues when needed, and help host local events that promote financial health. Flexible schedule and inclusive culture are offered.