Café Ambassador: Digital Banking Guide & Community Host

Capital One; Boulder (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Education assistance

Mental health resources

Paid time off

401(k) matching

Job summary

Capital One in Boulder, CO seeks a Café Ambassador to be the face of our mission, guiding guests through digital banking in a high-energy community cafe. You’ll connect with people, advocate for our services, and help guests master mobile tools while fostering a welcoming environment.

Role emphasizes community impact, flexibility, and customer-focused service with no traditional sales quotas. Training and growth opportunities are offered in a supportive setting.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree (preferred).
• 2+ years of banking experience (preferred).
• 2+ years of Retail or Customer-facing experience (preferred).
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment.
• Serve as a Brand Advocate: share Capital One’s products and services through conversation.
• Guide customers through our digital ecosystem and mobile tools.
• Host and support local events to promote financial health.
• Advocate for customers and resolve issues in line with compliance.

Skills

Retail experience

Customer service

Written communication

Oral communication

G-Suite

Banking knowledge

Education

High School Diploma / GED / Equivalent

Tools

G-Suite

Job description

Capital One in Boulder, CO seeks a Café Ambassador to be the face of our mission, guiding guests through digital banking in a high-energy community cafe. You’ll connect with people, advocate for our services, and help guests master mobile tools while fostering a welcoming environment.

Role emphasizes community impact, flexibility, and customer-focused service with no traditional sales quotas. Training and growth opportunities are offered in a supportive setting.