Digital Banking Guide & Community Connector

Capital One; Atlanta (GA); On-site; USD 48,000 - 55,000; Part time

Benefits offered by this job

Day 1 medical, dental, vision coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Backup Child or Elder Care

Custom beverage while working

Job summary

Capital One in Atlanta, GA seeks a Café Ambassador (Part Time) to be the face of our mission, guiding guests through digital banking and connecting with the local community. You’ll operate in a high-energy cafe setting, bridging technology and human service without traditional sales pressure.

You’ll engage customers, troubleshoot digital tools, and support community events, all while upholding compliance and delivering superior service.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree (preferred).
• 2+ years of banking experience (preferred).
• 2+ years of Retail or Customer-facing experience (preferred).
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage guests in a high-energy environment without selling.
• Serve as a Brand Advocate, focusing on guest experience over quotas.
• Guide customers through our digital ecosystem and mobile tools.
• Host events that promote financial health and community impact.
• Advocate for customers and handle escalations in line with policy.

Skills

Retail experience

Customer service

Communication skills

Team player

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One in Atlanta, GA seeks a Café Ambassador (Part Time) to be the face of our mission, guiding guests through digital banking and connecting with the local community. You’ll operate in a high-energy cafe setting, bridging technology and human service without traditional sales pressure.

You’ll engage customers, troubleshoot digital tools, and support community events, all while upholding compliance and delivering superior service.