Digital Banking Guide & Community Catalyst

Capital One Group; Frisco, Northern (TX, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Education assistance

401(k) matching

Paid time off

Parental leave

Mental health support

Child/Elder care assistance

Job summary

Capital One’s Café Ambassador role places you in a vibrant community hub where you connect guests with Capital One’s digital tools. You guide users through mobile banking, offer product value through conversation, and avoid traditional sales quotas.

You’ll host events, support partnerships, and ensure compliant issue resolution while fostering an inclusive, energetic environment with a focus on service excellence.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 1 year of Retail, Sales, or Customer Service experience.
• Strong written and verbal communication skills; team-oriented.

Responsibilities

• Engage guests in a high-energy environment as a community hub.
• Promote Capital One products through conversation, not sales quotas.
• Guide customers through the digital banking ecosystem and mobile tools.
• Host local events and support community partnerships to promote financial health.
• Advocate for customers, resolve issues, and handle escalations per compliance.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One’s Café Ambassador role places you in a vibrant community hub where you connect guests with Capital One’s digital tools. You guide users through mobile banking, offer product value through conversation, and avoid traditional sales quotas.

You’ll host events, support partnerships, and ensure compliant issue resolution while fostering an inclusive, energetic environment with a focus on service excellence.