Community Banking Guide & Café Ambassador

Capital One National Association; Walnut Creek (CA); On-site; USD 60,000 - 65,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Parental Leave

Mental Health support

Back-up Child/Elder Care

Threads clothing allowance

Custom beverage

Job summary

Capital One’s Walnut Creek Café Ambassador role centers on delivering high‑energy, people‑focused service in a community hub. You’ll guide guests through digital banking, talk about Capital One products, and foster strong connections rather than traditional sales.

You’ll support local events and be a culture carrier for a friendly, inclusive environment. As a part‑time team member, you’ll stay agile, interact across the cafe, and help guests navigate mobile tools while delivering outstanding

Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.

Responsibilities

• Be a natural connector engaging with guests in a high-energy environment.
• Serve as a brand advocate sharing Capital One products through conversations, not sales quotas.
• Guide customers through the digital ecosystem and mobile tools.
• Host and support local events promoting financial health and community impact.
• Advocate for customers, help solve problems, and escalate as needed while complying with regulations.

Skills

Customer service

Retail experience

Education

High School Diploma / GED

Job description

Capital One’s Walnut Creek Café Ambassador role centers on delivering high‑energy, people‑focused service in a community hub. You’ll guide guests through digital banking, talk about Capital One products, and foster strong connections rather than traditional sales.

You’ll support local events and be a culture carrier for a friendly, inclusive environment. As a part‑time team member, you’ll stay agile, interact across the cafe, and help guests navigate mobile tools while delivering outstanding