Café Ambassador: Digital Banking Guide & Community Builder

Capital One National Association; Detroit (MI); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental,  

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads line—custom beverage

Custom beverage while working

And much more!

Job summary

Capital One Café Ambassador in Detroit, MI is the face of our mission to change banking for good. Move through the Café, bridging digital innovation with human connection and act as a high-end service specialist and digital banking guide, not a barista.

You’ll engage with guests, support the local community, and champion Capital One’s customer-first approach. The role requires flexible hours, strong communication, and a passion for helping customers master mobile tools while aligning with

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.

Responsibilities

• Support Cafés within a 50 mile radius, with occasional coverage at other locations.
• Work a flexible schedule, including nights, weekends, and holidays.
• Attend required training sessions.
• Lifting up to 25 pounds and standing for extended periods.
• Maintain regular attendance.

Skills

Retail experience

Customer service

Communication skills

Education

High School Diploma or GED

Associate’s degree

Job description

Capital One Café Ambassador in Detroit, MI is the face of our mission to change banking for good. Move through the Café, bridging digital innovation with human connection and act as a high-end service specialist and digital banking guide, not a barista.

You’ll engage with guests, support the local community, and champion Capital One’s customer-first approach. The role requires flexible hours, strong communication, and a passion for helping customers master mobile tools while aligning with