Digital Banking Guide & Community Host

Capital One; Philadelphia (Philadelphia County); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescribed

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Café Ambassador in Philadelphia to connect with guests and guide them through the bank's digital tools. You are the face of the brand in a vibrant community hub, not a traditional teller, focusing on relationship building over sales quotas.

You’ll navigate a fast-paced cafe environment, support guests with mobile banking, and participate in local events that promote financial health. This is a frontline, community-centered role with flexible hours and strong teamwork.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.

Responsibilities

• Be a Natural Connector: engage guests in a high-energy environment.
• Serve as a Brand Advocate by discussing Capital One products through conversation.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events to promote financial health within Capital One programs.

Skills

Retail experience

Customer service experience

Education

High School Diploma, GED, or Equivalent Certification

Job description

Capital One is seeking a Café Ambassador in Philadelphia to connect with guests and guide them through the bank's digital tools. You are the face of the brand in a vibrant community hub, not a traditional teller, focusing on relationship building over sales quotas.

You’ll navigate a fast-paced cafe environment, support guests with mobile banking, and participate in local events that promote financial health. This is a frontline, community-centered role with flexible hours and strong teamwork.