Digital Banking Guide & Community Advocate

Capital One Group; Miami Beach, Northern (FL, KY); Hybrid; USD 48.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical coverage from day 1

Dental and Vision coverage

Prescriptions coverage

Flexible Spending Accounts

Matching 401(k) up to 7.5%

Paid Time Off

Education Assistance

Parental Leave

Mental Health resources

Back-up Child or Elder Care

Zusammenfassung

Capital One Café in Miami Beach seeks a Cafe Ambassador to guide guests through digital banking, educate on Capital One products, and foster a welcoming community space. You will move through the café, bridging digital innovation with human connection, not as a barista, but as a banking guide.

The role emphasizes customer service, problem-solving, and event support, with a flexible schedule including nights and weekends. Training and growth opportunities are offered.

Qualifikationen

• High School Diploma, GED, or Equivalent Certification.
• 2+ years of banking experience.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Aufgaben

• Engage guests in a high-energy cafe environment, acting as a banking guide.
• Share Capital One's product value through conversation without traditional sales quotas.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events to promote financial health and community partnerships.
• Advocate for customers and resolve issues in compliance with regulations.
• Support Cafés within a 50-mile radius and adapt to flexible schedules.
• Attend required training sessions and maintain regular attendance.

Kenntnisse

Strong written and oral communication

G-Suite proficiency

Retail or customer-facing experience

Banking experience

Ausbildung

High School Diploma/GED or equivalent

Associate’s degree (preferred)

Tools

G-Suite

Jobbeschreibung

Capital One Café in Miami Beach seeks a Cafe Ambassador to guide guests through digital banking, educate on Capital One products, and foster a welcoming community space. You will move through the café, bridging digital innovation with human connection, not as a barista, but as a banking guide.

The role emphasizes customer service, problem-solving, and event support, with a flexible schedule including nights and weekends. Training and growth opportunities are offered.