Café Ambassador: Digital Banking Guide & Community Advocate

Capital One National Association; Miami Beach (FL); On-site; USD 48,000 - 55,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions coverage

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Care

Threads gear

Custom beverage while working

Job summary

Capital One is hiring a Part-Time Café Ambassador in Miami Beach to be the face of its mission, guiding guests through digital banking in a vibrant community hub. You’ll engage with guests, promote Capital One’s services, and support local events while avoiding traditional sales quotas.

The role emphasizes customer connection, service excellence, and comfort with digital tools in a dynamic cafe environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Proficiency in G-Suite preferred.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment; you are a banking guide, not a barista.
• Serve as a Brand Advocate: share Capital One’s products through conversation, not transactions, no sales quotas.
• Guide customers through our digital ecosystem and mobile tools, troubleshooting tech challenges.
• Host and support local events that promote financial health within Capital One’s programs.
• Advocate for customers and resolve issues in line with compliance and regulatory requirements, including de-escalation when needed.
• Foster an inclusive, supportive environment and be flexible to change.
• Move throughout the Café to connect with the community and support the guest experience.

Skills

Communication skills

Customer service

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Part-Time Café Ambassador in Miami Beach to be the face of its mission, guiding guests through digital banking in a vibrant community hub. You’ll engage with guests, promote Capital One’s services, and support local events while avoiding traditional sales quotas.

The role emphasizes customer connection, service excellence, and comfort with digital tools in a dynamic cafe environment.