Café Ambassador: Digital Banking Guide & Community Host

Capital One Group; Delray Beach (FL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Education Assistance

Paid Time Off

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Custom beverage while working

Job summary

Capital One Café in Delray Beach, FL is hiring a Café Ambassador to bridge digital banking with human connection. You’ll engage guests in a vibrant community space, champion Capital One products in conversations, and help customers master mobile tools.

The role emphasizes service over sales and requires flexibility for a dynamic cafe environment. The position supports local events, customer advocacy, and compliant issue resolution, fostering an inclusive team culture and adaptable scheduling.

Qualifications

• At least 1 year of Retail, Sales, or Customer Service experience.
• Proficient in G-Suite and basic digital tools.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy, community-focused environment.
• Serve as a Brand Advocate: share Capital One’s products through conversations, not transactions.
• Simplify the Complex: guide customers through digital tools and troubleshoot tech challenges.
• Facilitate Purposeful Impact: host local events that promote financial health.
• Advocate & Problem-Solve: resolve issues per compliance and escalate when needed.
• Act as a Culture Carrier: foster an inclusive, collaborative environment.
• Stay Agile & Engaged: move throughout the Café to connect with the community.

Skills

Retail experience

Sales experience

Customer service

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

Capital One Café in Delray Beach, FL is hiring a Café Ambassador to bridge digital banking with human connection. You’ll engage guests in a vibrant community space, champion Capital One products in conversations, and help customers master mobile tools.

The role emphasizes service over sales and requires flexibility for a dynamic cafe environment. The position supports local events, customer advocacy, and compliant issue resolution, fostering an inclusive team culture and adaptable scheduling.