Digital Banking Concierge & Community Advocate

Capital One; Boston (MA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Signature Threads line

And much more

Job summary

Capital One Café Ambassador at Ink Block in Boston invites you to be the face of Capital One’s mission to change banking for good. You’ll move through the Café, bridging digital innovation and human connection, guiding customers through our digital ecosystem.

This role emphasizes brand advocacy over traditional sales, supports local events, and fosters an inclusive, high‑energy environment. You’ll adapt to a flexible schedule and help customers master mobile tools while staying focused on

Qualifications

• High School diploma or equivalent is required.
• Customer service and retail experience are essential.
• Strong communication and interpersonal skills are important.

Responsibilities

• Engage guests in a high‑energy café environment as a banking guide, not a barista.
• Share the value of Capital One products through conversation, not hard sales.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events to promote financial health and community impact.
• Advocate for customers and handle escalations per compliance guidelines.
• Maintain an inclusive, adaptable, and detail‑oriented work approach.

Skills

Customer service

Retail experience

Communication skills

Guest engagement

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One Café Ambassador at Ink Block in Boston invites you to be the face of Capital One’s mission to change banking for good. You’ll move through the Café, bridging digital innovation and human connection, guiding customers through our digital ecosystem.

This role emphasizes brand advocacy over traditional sales, supports local events, and fosters an inclusive, high‑energy environment. You’ll adapt to a flexible schedule and help customers master mobile tools while staying focused on