Digital Banking Guide & Brand Advocate

Capital One Group; Boston (MA); On-site; USD 52,624 - 57,408; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Flexible Spending Accounts

Paid Time Off

Education Assistance

401(k) with employer match

Parental Leave

Mental Health resources

Job summary

Capital One seeks a Café Ambassador for Back Bay, Boston to act as a banking guide in a vibrant community hub. You’ll connect guests with Capital One’s digital tools and services while fostering a welcoming, energetic environment.

Role emphasizes customer experience over sales quotas; you’ll support local events, troubleshoot digital tools, and uphold regulatory standards within a collaborative team.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• At least 1 year of Retail, Sales, or Customer Service experience.

Responsibilities

• Be a natural connector in a high-energy environment across a community hub.
• Serve as a brand advocate by discussing Capital One products through conversation, not quotas.
• Guide customers through the digital ecosystem and troubleshoot mobile tools.
• Host and support local events to promote financial health and community impact.
• Advocate for customers and resolve issues in line with compliance.

Education

Associate’s degree

2+ years of banking experience

2+ years of Retail or Customer-facing experience

Strong written and oral communication

Tools

G-Suite

Job description

Capital One seeks a Café Ambassador for Back Bay, Boston to act as a banking guide in a vibrant community hub. You’ll connect guests with Capital One’s digital tools and services while fostering a welcoming, energetic environment.

Role emphasizes customer experience over sales quotas; you’ll support local events, troubleshoot digital tools, and uphold regulatory standards within a collaborative team.