Cafe Ambassador: Community Banking Guide & Connector

Capital One National Association; Boston (MA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Care

Threads apparel

Custom beverage while working

More benefits

Job summary

Capital One National Association in Boston is seeking a Café Ambassador to connect with guests in a thriving community space and guide them through our digital banking tools. This role focuses on relationship-building over transactions and supports local events to promote financial health.

You will move through the cafe, acting as a banking guide while remaining customer-centric, with a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in retail, sales or customer service.
• Associate’s degree preferred; banking experience a plus.
• Ability to engage guests and build community.

Responsibilities

• Be a Natural Connector: engage with guests in a dynamic community space.
• Share Capital One’s value through conversation, not sales quotas.
• Guide customers through our digital tools and mobile apps.
• Host local events to promote financial health and community impact.
• Advocate for customers and resolve issues with compliance in mind.
• Foster an inclusive, adaptable team environment.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One National Association in Boston is seeking a Café Ambassador to connect with guests in a thriving community space and guide them through our digital banking tools. This role focuses on relationship-building over transactions and supports local events to promote financial health.

You will move through the cafe, acting as a banking guide while remaining customer-centric, with a flexible schedule including evenings and weekends.