Digital Banking Guide & Community Ambassador

Capital One Group; Richmond, Northern (VA, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Accounts

Matching 401(k)

Paid parental leave

Mental health support

Life and disability insurance

Education assistance

Job summary

Capital One's Café Ambassador at Short Pump in Richmond, VA is a community-facing role that guides guests through Capital One’s digital tools while moving throughout the cafe. This is a brand advocacy role, not a traditional barista position.

You'll connect with guests to explain products and services, support digital onboarding, and help host local events that promote financial health, all while maintaining a welcoming and inclusive environment.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Strong written and verbal communication skills.

Responsibilities

• Engage guests in a high-energy, community-focused environment.
• Advocate for Capital One products and services through conversations.
• Guide customers through digital tools and troubleshoot tech challenges.
• Host and support local events promoting financial health.
• Resolve customer issues with compliant, customer-focused problem solving.

Skills

Retail experience

Customer service

Communication skills

Education

High School Diploma / GED

Job description

Capital One's Café Ambassador at Short Pump in Richmond, VA is a community-facing role that guides guests through Capital One’s digital tools while moving throughout the cafe. This is a brand advocacy role, not a traditional barista position.

You'll connect with guests to explain products and services, support digital onboarding, and help host local events that promote financial health, all while maintaining a welcoming and inclusive environment.