Community Banking Guide & Brand Advocate

Capital One; Washington; On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health resources

Back-up Child or Elder Care

Threads apparel perk

Custom beverage while working

More!

Job summary

Capital One’s Café Ambassador in Chinatown is the face of a mission to change banking for good. You’ll be a high-energy guide through a modern community hub, bridging digital tools with human connection rather than traditional teller roles.

You’ll engage guests, promote Capital One’s products through conversation, and help people navigate mobile banking and digital services while supporting local events and community partnerships.

Qualifications

• Minimum 1 year in retail, sales, or customer service.
• Excellent communication and interpersonal skills.
• Ability to adapt in a fast-paced, community-focused environment.

Responsibilities

• Be a Natural Connector: engage guests in a high-energy community space.
• Serve as a Brand Advocate: share Capital One value through conversation, not sales.
• Simplify the Complex: guide customers through digital tools and mobile apps.
• Facilitate Purposeful Impact: host local events promoting financial health.
• Advocate & Problem-Solve: own issue resolution with compliance support.
• Act as a Culture Carrier: foster an inclusive, detail-oriented team vibe.
• Stay Agile & Engaged: move through the cafe to support guest experience.

Skills

Customer service

Communication

People skills

Problem solving

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One’s Café Ambassador in Chinatown is the face of a mission to change banking for good. You’ll be a high-energy guide through a modern community hub, bridging digital tools with human connection rather than traditional teller roles.

You’ll engage guests, promote Capital One’s products through conversation, and help people navigate mobile banking and digital services while supporting local events and community partnerships.