Digital Banking Concierge & Community Host

Socket.dev; Coppell (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Education Assistance

401(k) Matching

Paid Parental Leave

Mental Health Resources

Back-up Child/Elder Care

Career development opportunities

Job summary

Capital One in Coppell, TX is hiring a Branch Ambassador to be the heart of our branch, delivering hospitality and guiding customers through digital tools with care. You’ll handle cash transactions with precision and help customers use mobile banking and remote deposit capture.

You’ll thrive in a fast-paced environment, build relationships, and support a community-focused experience while upholding safety and compliance standards.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Process high-volume cash transactions with 100% accuracy and comply with security standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with the right digital tools or banking solutions.
• Greet customers and maintain a welcoming, hospitality-focused environment.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptive

Curiosity

Education

High school diploma / GED / equivalent

Associate’s degree

Tools

G-Suite

Job description

Capital One in Coppell, TX is hiring a Branch Ambassador to be the heart of our branch, delivering hospitality and guiding customers through digital tools with care. You’ll handle cash transactions with precision and help customers use mobile banking and remote deposit capture.

You’ll thrive in a fast-paced environment, build relationships, and support a community-focused experience while upholding safety and compliance standards.