Hospitality-Driven Banking Experience Lead

Capital One Group; Coppell (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage Day 1

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One in Coppell, TX seeks a Branch Ambassador who blends hospitality with digital banking to deliver human‑centric service. You are the heartbeat of our space, greeting customers, guiding them through deposits, tools, and questions with warmth.

Youully balance high‑volume transactions with accuracy, educate clients on mobile banking and remote deposits, uncover needs, and match them with the right banking solutions while upholding security and compliance.

Qualifications

• High School Diploma, GED or equivalent required.
• Customer service or retail experience preferred.
• Ability to work a flexible schedule and adapt to a fluid environment.

Responsibilities

• Handle high-volume cash transactions with accuracy and follow security standards.
• Educate clients on mobile banking, remote deposit capture and digital tools.
• Identify customer needs and pair them with banking solutions.
• Greet customers and maintain hospitality in a fast-paced branch.
• Support branch operations within a 50-mile radius as needed.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma / GED

Associates degree

Tools

G-Suite

Job description

Capital One in Coppell, TX seeks a Branch Ambassador who blends hospitality with digital banking to deliver human‑centric service. You are the heartbeat of our space, greeting customers, guiding them through deposits, tools, and questions with warmth.

Youully balance high‑volume transactions with accuracy, educate clients on mobile banking and remote deposits, uncover needs, and match them with the right banking solutions while upholding security and compliance.