Digital Banking Concierge & Hospitality Lead

Capital One National Association; Fairview (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Education assistance

Parental leave

Mental health resources

Backup care

Job summary

Capital One is hiring a Full Time Branch Ambassador at Stacy Rd in Fairview, TX. You will be the heart of the branch, blending hospitality with digital tools to create a human-centric banking experience.

You’ll manage high-volume cash transactions, educate clients on mobile banking, identify customer needs, and greet guests with warmth while ensuring security and accuracy. This role emphasizes service, growth, and community engagement.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Experience in retail, sales, or customer service ideal.
• Cash handling experience a must.
• Comfort with digital banking tools and platforms.

Responsibilities

• Guard the branch's safety and accuracy during high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Act as a First-Line Consultant to identify customer goals and pair them with appropriate digital tools or banking solutions.
• Greet customers and maintain a welcoming, hospitality-driven environment while ensuring efficient service.

Skills

Customer service

Cash handling

Communication skills

Tech fluency

Adaptability

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Full Time Branch Ambassador at Stacy Rd in Fairview, TX. You will be the heart of the branch, blending hospitality with digital tools to create a human-centric banking experience.

You’ll manage high-volume cash transactions, educate clients on mobile banking, identify customer needs, and greet guests with warmth while ensuring security and accuracy. This role emphasizes service, growth, and community engagement.