Digital Concierge & Branch Hospitality Lead

Capital One National Association; Coppell (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One National Association in Coppell, TX is hiring a Branch Ambassador who blends hospitality with digital banking. You’ll guide customers through cash handling, digital tools, and consented financial solutions while maintaining a warm, customer-first atmosphere.

The role emphasizes accuracy, security, and helping clients reach their financial goals in a fast-paced, community-focused branch. Flexible schedules and growth opportunities are offered.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: perform high-volume cash transactions with 100% accuracy while adhering to security, audit, BSA/AML, and regulatory standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments for convenience and security.
• The First-Line Consultant: listen to customers, identify needs, and connect them with digital tools or banking solutions.
• The Hospitality Lead: greet customers, provide warm service, and balance efficiency with a community-focused approach.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High school diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One National Association in Coppell, TX is hiring a Branch Ambassador who blends hospitality with digital banking. You’ll guide customers through cash handling, digital tools, and consented financial solutions while maintaining a warm, customer-first atmosphere.

The role emphasizes accuracy, security, and helping clients reach their financial goals in a fast-paced, community-focused branch. Flexible schedules and growth opportunities are offered.