Branch Concierge & Digital Banking Advocate

Capital One; Coppell (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) matching

Paid Time Off

Education Assistance

Parental Leave

Mental Health support

Child or Elder care

Job summary

Capital One is hiring a Branch Ambassador in Coppell, TX to drive hospitality and digital adoption in our community space. You will manage high-volume cash transactions with accuracy and guide customers to the latest digital banking tools.

You will greet customers, identify financial goals, and tailor banking solutions. This role emphasizes service excellence and flexible, customer-centric support in a busy branch environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security/audit standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments to improve convenience and security.
• Identify customer needs through active listening and match them with digital tools or banking solutions.

Skills

Customer service

Cash handling

Education

High School Diploma

Tools

G‑Suite

Job description

Capital One is hiring a Branch Ambassador in Coppell, TX to drive hospitality and digital adoption in our community space. You will manage high-volume cash transactions with accuracy and guide customers to the latest digital banking tools.

You will greet customers, identify financial goals, and tailor banking solutions. This role emphasizes service excellence and flexible, customer-centric support in a busy branch environment.