Hospitality & Digital Banking Concierge

Capital One; Dallas (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision (Day 1)

Flexible Spending

Life & Disability Insurance

Paid Time Off

Education Assistance

401(k) Match

Paid Parental Leave

Mental Health Resources

Child/Elder Care

Job summary

Capital One in Dallas, TX seeks a Branch Ambassador to deliver hospitality-focused service and guide customers through digital banking tools. You will blend high-volume cash handling with a people-first approach to create an engaging banking experience.

The role emphasizes anticipatory service, problem-solving, and a warm, community-oriented presence in a fast-moving environment. Training and a flexible schedule are required to support branch operations.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Preferred: Associate's degree and 2+ years of customer-facing experience.
• Proficient in G-Suite.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and uphold security standards.
• Educate clients on digital banking tools such as mobile banking and remote deposits.
• Identify customer needs and match them with suitable banking solutions.
• Greet customers and maintain a welcoming, service-oriented environment.
• Maintain flexible schedule and readiness to work weekends as needed.

Skills

Hospitality mindset

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate's degree

Tools

G-Suite

Job description

Capital One in Dallas, TX seeks a Branch Ambassador to deliver hospitality-focused service and guide customers through digital banking tools. You will blend high-volume cash handling with a people-first approach to create an engaging banking experience.

The role emphasizes anticipatory service, problem-solving, and a warm, community-oriented presence in a fast-moving environment. Training and a flexible schedule are required to support branch operations.