Diesel Truck Service Advisor | Customer Care & Warranty

Murphy-Hoffman Company; Tye (TX); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Prescription保险

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Résumé du poste

Murphy-Hoffman Company, LLC is seeking a Service Advisor at the MHC Kenworth-Abilene location to greet customers, coordinate repair requests and estimate repair costs within set guidelines. You will support the Service Manager with clerical duties, warranty documentation and repair order preparation for warranty.

In this role you will coordinate repair orders with the Service Manager and Shop Foremen, schedule work, ensure timely action, and help maintain accurate documentation for labor,

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsabilités

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
• Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advise customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible.
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Connaissances

Strong customer relations

Communication skills

Leadership abilities

Positive can-do attitude

Outils

Computer experience

Description du poste

Murphy-Hoffman Company, LLC is seeking a Service Advisor at the MHC Kenworth-Abilene location to greet customers, coordinate repair requests and estimate repair costs within set guidelines. You will support the Service Manager with clerical duties, warranty documentation and repair order preparation for warranty.

In this role you will coordinate repair orders with the Service Manager and Shop Foremen, schedule work, ensure timely action, and help maintain accurate documentation for labor,