Truck Service Advisor | Customer & Warranty Support

MHC; Mableton (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Paid time off

401k with employer match

Flexible spending account

Internal promotion opportunities

On the job training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing company. The Service Advisor greets customers, coordinates repair requests, and estimates repair costs within guidelines, supporting the Service Manager with warranty documentation and repair order filing.

The role involves coordinating with Foremen for scheduling, ensuring expedient service, and advising customers on additional maintenance.

Qualifications

• CDL preferred and related transportation knowledge is a plus.
• Minimum 4 years in a related field and strong customer service focus.
• Experience with service coordination and warranty documentation is beneficial.

Responsibilities

• Greet customers and coordinate repair requests with service team.
• Estimate repair costs within guidelines and prepare repair orders.
• Maintain proper warranty and warranty documentation for services rendered.
• Assist Service Manager and foremen with shop scheduling and tasks.
• Advise customers on needed services and upsell when appropriate.

Skills

Customer relations

Communication skills

Leadership

Positive attitude

Safety awareness

Education

CDL (preferred)

Tools

Computer experience

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing company. The Service Advisor greets customers, coordinates repair requests, and estimates repair costs within guidelines, supporting the Service Manager with warranty documentation and repair order filing.

The role involves coordinating with Foremen for scheduling, ensuring expedient service, and advising customers on additional maintenance.